Texture uses a small number of third-party service providers ("Subprocessors") to support delivery of the Services. These subprocessors may process Customer Data solely as necessary for Texture to provide the Services, and are bound by written agreements requiring appropriate confidentiality and security measures.
Not every subprocessor receives every category of data. Each entry below states what that provider processes, and some receive only a narrow category — for example, contact details you choose to give us through a form on our website. Subprocessors that support our website and marketing, rather than the Texture Platform itself, are marked as such.
Current Subprocessors
Amazon Web Services (AWS)
Service: Cloud hosting & infrastructure Location: United States Function: Storage, compute, networking, and data-processing infrastructure used to operate the Texture Platform.
Cloudflare
Service: CDN, DDoS protection, edge caching Location: United States Function: Protects and accelerates traffic to the Texture Platform.
Datadog
Service: Infrastructure & application monitoring Location: United States Function: Receives operational metrics, logs, and traces from platform components.
Elasticsearch
Service: Search infrastructure Location: United States Function: Indexes platform data to provide performant, faceted search. This includes daily device telemetry indices, retained for 60 days, and a device catalog index holding device and site attributes and current device state, used to serve search and analytical queries across the Texture Platform.
HubSpot
Service: Marketing and CRM platform (website and marketing; not the Texture Platform) Location: United States Function: Stores the contact details you submit through forms on the Texture website — including newsletter subscriptions, contact requests, and content sign-ups — and the marketing email preferences associated with them, and delivers the marketing email you have asked to receive. HubSpot's analytics script also runs on texturehq.com and records page views and other website activity. HubSpot does not process Customer Data from the Texture Platform.
Knock
Service: Transactional & operational notification delivery Location: United States Function: Sends operational and account-related notifications triggered by the Texture Platform.
PostHog
Service: Product analytics Location: United States / EU Function: Collects usage metrics and event data to help improve user experience.
Sentry
Service: Application monitoring & error tracking Location: United States / EU Function: Receives error data and metadata about platform events in order to diagnose stability issues.
TigerData
Service: Time-series data processing & storage Location: United States Function: Processes and stores telemetry time-series data, including aggregations, used to operate the Texture Platform.
Vercel
Service: Frontend application hosting Location: United States Function: Hosts and serves the Texture web application. Customer Data is not stored at rest by Vercel; it transits the hosting layer and appears in request metadata and logs.